2020 Annual Conference Speakers
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2020 Annual Conference Speakers

Unleash Your Inner Tyrant

Jeff Havens photo

Jeff Havens

Professional Speaker

Jeff Havens is not your typical business growth expert. His uncanny ability to provide actionable answers to today’s business challenges in an undeniably entertaining and impactful way has put him in front of over 1,000 eager audiences across North America and Asia. Delivering well-researched and relevant business insight is something a lot of keynote speakers do, but combining that with the entertainment value of a comedy show is not. Engaging, charismatic, and full of energy, Jeff Havens is the only business growth expert who provides serious solutions in a seriously funny way. But even more than that, Jeff makes things easy. All of us are constantly being asked to do more with less, so the last thing you need is someone to tell you how difficult your challenges are. Jeff has a unique ability to simplify seemingly complex problems in a way that will provide your audience with a fresh perspective, one that runs counter to the conventional wisdom of the business world. He’ll show you that we’re not actually creating a completely new type of person every 15 years, that being innovative is not something only a few special people know how to do, and that both exceptional leadership and exceptional customer experiences are built on surprisingly slender foundations. You will leave Jeff’s keynotes refreshed, relaxed, happy, and more confident than ever that you are prepared for the road ahead.


The first of its kind, Unleash Your Inner Tyrant! helps managers and executives become better leaders by showing them everything they should avoid – including how to create a culture of fear and mistrust, how to oppress and demoralize employees, and how to stand firm in the face of all change – before wrapping up with a serious conversation about the kind of leaders we should all strive to become.

Finding the Right Talent

Steven Call  photo

Steven Call, PhD

Assistant Professor, Construction Management, Washington State University

Dr. Steven A. Call is an Assistant Professor in the School of Design and Construction. His research focuses on facilities workforce planning and education, having published several articles on workforce attrition and succession planning in the healthcare built environment. He is a member of the editorial committee for the Journal of Facility Management Education & Research and previously served in local leadership positions with the International Facilities Management Association and CoreNet Global. Dr. Call brings more than a decade of professional experience leading national and multi-national real estate, construction, and facilities programs across healthcare, defense, technology, and manufacturing industries.

Bridging Generational Gaps: Working as One

Amelie Karam  photo

Amelie Karam

Millennial Speaker & Consultant

After studying at the University of Arkansas in Fayetteville, Richmond University in London, and finishing her degree in Performance and Film Studies from Loyola University in New Orleans, Amelie Karam recognized that people in her Gen Y age group, known as “Millennials,” view the world differently than do previous generations. The great divide between Baby Boomers, Generation X, and Generation Y piqued Amelie’s interest. Amelie is passionate about bridging generational gaps. She speaks and consults both nationally and internationally about how organizations can better work together to attract and retain the Millennial generation to ultimately bridge generational gaps.Through her Millennial perspective and rich research, along with her background in theatre, film, health, and wellness, Amelie brings an entertaining and informative voice to this important and highly sought-after topic of bridging generational gaps.


There is a “changing of the guard” in the workplace. Boomers are retiring at an accelerated rate and Generation X and Millennials filling the voids. This talk helps attendees clearly understand and think about how different generations respond in the workplace and how to use those generational differences to create more favorable work environments. The audience leaves this presentation with a broader understanding of all generations and how critical it is that different generations be respected for their unique contributions, as well as their differences.

Joint Commission Update

James Kendig  photo

James Kendig, MS, CHSP, CHCM, CHEM, LHRM

Field Director, Surveyor Management and Development Accreditation and Certification Operations

James Kendig is the Field Director for the Life Safety Code Surveyors/Engineers at The Joint Commission. In this role, he oversees half (approximately 40) of the surveyor cadre who specialize in surveying The Joint Commission’s life safety, environment of care, and emergency management standards.

Previously, Mr. Kendig also served as a Joint Commission Life Safety Code Surveyor. Prior to joining The Joint Commission, he was a Vice President and Safety Officer for a four-hospital system in Florida on the “Space Coast”.

Mr. Kendig maintains certifications as a Certified Healthcare Safety Professional, Certified Hazard Control Manager, Certified Healthcare Environmental Manager, and is a licensed Healthcare Risk Manager. He serves on the faculty of the University of Central Florida’s Licensed Risk Management Program.

Mr. Kendig holds a Bachelor’s and Master’s degree from West Chester University, West Chester, Pennsylvania. He is currently a resident of Florida.

WWWB – What’s With Wet-Bulb? A Practical Psychrometric Workshop for Building Engineers

Alan Fritsche

Principal, Garner Fritsche Engineering

Alan Fritsche has 41 years of experience in HVAC system design and installation. His tenure includes 10 years of hands on experience as a mechanical contractor and 31 years as a design professional. Alan is a Principal Owner of Garner Fritsche Engineering. His company has been in business for 14 years exclusively serving the healthcare industry.


  • Measuring Dry-Bulb and Wet-Bulb Temperature
  • Plotting current room conditions on a Psychrometric Chart
  • Understanding Relative Humidity
  • Understanding Dew Point and Saturation Temperature

Saying "No" to get to Operational Efficiency

Walter Castillo

Principal Project Manager, MD Anderson Cancer Center

Currently, Walter Castillo is a Principal Project Manager at MD Anderson Cancer Center, where he manages projects within the Facilities, Planning, Design and Construction department (FPDC). These projects range from major redevelopment of clinical spaces, research laboratories to critical equipment upgrades.

He is responsible for the department’s annual budget plan, strategic execution plan and the financial/performance analysis of the project portfolio.

Prior to joining MD Anderson, Walter Castillo spent nearly 10 years within the electric utility industry first with CenterPoint Energy through various engineering and leadership roles and later joining NRG Energy as a business associate.

Walter received an MBA from Rice’s Jones Graduate School of Business in 2014. He has a BS in Electrical Engineering from Louisiana State University and is a licensed professional engineer in the State of Texas.


  • Strategic health care leadership
  • Management development
  • Operational excellence

Overcoming Challenges to Central Plant Automation and Optimization

Mike Donovan

President, HTS Texas

Mike Donovan, a four-time Ernst & Young Entrepreneur of the Year finalist, is the president and owner of HTS Texas. In this role, he has incorporated market-changing, innovative concepts and personalized customer service, enabling the company to grow from start-up to gross $190 million in 2019, receive Houston Chronicle’s Best Workplaces Award in 2010 and 2011, Houston Business Journal’s Fast 100 award in 2010, 2011, 2014 and 2015, and the INC 5000 award in 2014, 2015, 2016, and 2017.

Mike served on the local Houston chapter ASHRAE Board of Governors for 10 years and is now the Regional Vice Chairman for Research Promotion from 2015-2018. He was awarded the William J. Collins, Jr. Research Promotion Award in 2013 for raising significant ASHRAE research funds, and received the Jack Thompson Award in 2014 for best Region VIII chapter president. Along with numerous sales achievement awards from York International and Daikin Applied, Mike has earned the Daikin Applied Pinnacle Award twice, an honor that commends leaders who help their companies grow and increase market presence and community involvement while promoting employee and supplier relations.

As a LEED Accredited Professional, Mike holds ASHRAE High-Performance Building Design Professional (HBDP) and Building Energy Assessment Professional (BEAP) certifications. He is a member of the Young Presidents Organization (Gulf States Chapter), and an alumnus of the Houston chapter of Entrepreneurs Organization (EO) Network and Houston Business Journal’s 40 under 40. He received a Bachelor of Science degree in chemical engineering from Texas A&M University and was honored six times as a member of the prestigious Aggie 100, which recognizes top Aggie-owned businesses and leaders throughout the world.

Mike is an active member of the St. Cecilia Catholic Church and School Community and provides financial contributions towards the school’s annual fundraising campaigns and events as well as the church capital campaign. He also contributes on an annual basis to the Memorial Hermann Heroes in Health, +Works, and ASHRAE research, and donates to muscular dystrophy, cancer research, and other pervasive developmental disorder charities. He is very supportive of the Houston Based Parish School, whose mission is to identify, educate and empower children who have language and learning differences.


UT MD Anderson Cancer Center operates eight distinct and submetered building areas in its South Campus, most of which house mission critical laboratory space. These facilities are served by four chilled water plants totaling 12,800 tons in capacity. After previously unsuccessful attempts at automating as an integrated system, the plants were operated manually at the individual plant level for many years. This session reviews the collaborative efforts of Operations, Energy Management, Engineering, Building Automation, and vendor partners to translate critical operation knowledge to an automated controls system. The effort evolved from monitoring operation for efficiency recommendations to improving equipment, replacing sequences, optimizing operation, and ultimately providing completely automated integrated plant controls.

The Do’s and Don’ts of Business Social Media and Personal Branding

Dacia Coffey

CEO, The Marketing Blender

A leading authority on business-to-business communication and influence, Dacia is the CEO of The Marketing Blender, a B2B sales and marketing alignment agency. She is a member of the Forbes Agency Council and a Forbes contributor. She was also named an American Advertising Federation Shooting Star in 2017. In addition to her client work, she writes and speaks on how people can use their work and words to unleash their potential and change the world.


Dacia Coffey, CEO of The Marketing Blender, will be leading a high energy session to help you effectively communicate your value.

By the end of this session, you will

  • Have actionable ideas on what to say to communicate your value
  • Know what mistakes to avoid in modern communication
  • Learn exactly how to update your LinkedIn profile to effectively engage with the right people and share information

Elevator Modernization in Healthcare Facilities

Tracy Wagoner

Senior Electrical Systems Manager | Associate, Henderson Building Solutions

Tracy Wagoner has spent decades in the field taming electrical systems and making solutions for even the biggest challenges feel simple and straight-forward for his clients. As a master electrician and code guru, Tracy’s broad experience makes him an impactful teacher, mentor, partner, and an asset to every team he’s a part of. From his involvement in electrical and life safety projects – including initial assessments, project planning, and identifying what does or does not need to be serviced or added – to his focus on providing seamless integration of systems and equipment, to his level-headed leadership as the elevator and conveyance expert for Henderson Building Solutions, Tracy is a man of many talents.


  • Identify the major components of elevator systems within existing buildings.
  • Explain the key differences between various types of elevators.
  • Identify the installation and maintenance code requirements of elevators.
  • Select the appropriate type of elevator modernization based on the facility's needs.

3-Step Prep for Mitigating Risk in the Wake of a Disaster

Mark Kenneday

Director of Market Strategy and Development, Healthcare Gordian

Mark Kenneday served the healthcare industry for over 35 years in various roles including the Director of Facilities Management at Texas Children’s Hospital, Sr. Director of Building Care and Operations at MD Anderson Cancer Center and Vice Chancellor, Campus Operations with the University of Arkansas for Medical Sciences. He was elected ASHE president in 2011, serving as incoming president, president and past president from 2012-2014 for the society. In 2016 he was honored with ASHE’s highest award, the Crystal Eagle, for lifetime achievement.


  • Learn five benefits of incorporating Job Order Contracting into an emergency preparedness plan.
  • Gain insights to minimizing the financial impact of emergency work.
  • Learn how to use facilities assessments to identify, manage and mitigate risks associated with emergency work.

Roofing & Maintenance 101

Tim Hooper

Business Development Associate, Chamberlin Roofing & Waterproofing

Tim Hooper graduated from the University of Oklahoma in Norman, Oklahoma, with a Bachelor of Arts degree in Business and Marketing. Tim joined Chamberlin in 2018 with 14 years of previous experience in the architecture, engineering and construction industry, previously working for general contractors and engineering firms in California. Of those 14 years, Tim gained business development managerial skills working for S.C. Anderson and Krazan and Associates.

Since Tim has joined Chamberlin he has flourished in the construction industry by gaining relationships through many organizations. He is on the BOMA Dallas Charity Committee and a member of BOMA Fort Worth, IREM and IFMA. Tim was previously a Kern County Economics Development Committee Board member ad continues to expand his knowledge and expertise in the AEC industry.

Monica Pfeiffer

Director of Business Development, Chamberlin Roofing & Waterproofing

Bio Coming Soon.


  • Roof Systems Today: Asphalt-based, singly-ply systems and sheet metal
  • Potential Roofing Problems - What causes immediate problems? What wears out roofs overtime? Types of everyday problems
  • Key Reasons to be Pro-Active: Large capital investment, reduce costs and increase roof life expectancy

Unraveling the Regulatory Knot: Building an Effective Hazardous Waste Management Program

Darrell Oman

Technical Director - Senior Environmental Consultant, W&M Environmental/Braun Intertec Corporation

Darrell has nearly 35 years of environmental engineering and compliance experience and for the past 11 years has directed and managed environmental compliance and risk management consulting projects for nearly 40 healthcare systems covering 23 states including on-site consulting at over 200 hospitals and at over 100 specialty centers, cancer treatment centers, surgery centers and clinics. Representative experience and consulting engagements included:

  • Contracted as the Environmental Compliance Officer for over 7 years for a mid-size healthcare system based in Minneapolis/S. Paul.
  • Provided a variety of environmental compliance and consulting services for nearly 9 years for a healthcare system based in Illinois with 17 hospitals in Illinois and Wisconsin and for over 6 years for three other Illinois healthcare systems.
  • Consulted on Federal, State and County hazardous waste inspection Notice-of-Violations engagements for over 40 hospitals and other healthcare pharmaceutical-related businesses in nearly 20 states.
  • Conducted over 50 EPA compliance audits, RCRA hazardous wastes program compliance audits and/or medical laboratory waste stream assessments at hospitals, hospital medical laboratories and other healthcare and pharmaceutical-related businesses.
  • Developed and facilitated nearly 70 EPA and RCRA hazardous and pharmaceutical waste program compliance workshops for leadership teams from healthcare systems, hospitals and pharmaceutical-related business.
  • Managed quarterly and annual RCRA or RMW reporting over 10 years for up to nearly 100 facilities per year in 15 different states.

Member of American Society for Healthcare Engineering (ASHE) and Association for the Health Care Environment (AHE) and has presented at ASHE's 2015, 2018 and 2019 National Technical Conferences and at several ASHE state and regional conferences.


  • Differentiate USEPA, DOT, and OSHA regulatory compliance requirements for healthcare facility waste streams and waste stream management programs.
  • Recognize the five primary steps for implementing a healthcare system or healthcare facility campus-wide hazardous waste management program.
  • Compare your healthcare system’s or facility’s environmental compliance readiness with case studies from across Texas and other locations.

Energy Management and Optimization at Dell Medical School at the University of Texas at Austin

Alex Gonzales

Director, Sebesta/NV5

Alex has more than 30 years of experience in the AEC industry performing project/program planning, development, design/construction management and commissioning management in the public and private sector. He has provided professional services on a variety of large, small, and complex projects. His project experience includes educational, healthcare, aviation, and industrial facilities and has been involved in all aspects and types of project delivery.


An examination of the needs of a healthcare client, and ways to improve the warranty phase and handoff to Operations and Maintenance Staff, as well as ways to provide post-construction energy management support. The University of Texas at Austin has transformed the requirements of their Commissioning Providers (CxA) to more robustly support their building operations and optimization while continuing to deliver quality design/construction projects. Dell Medical School at UT Austin benefited from these enhanced requirements through more involvement from the CxA during the warranty phase and beyond. Changes included more involvement in the phased turnover process, a stronger focus on the warranty period, and bringing additional expertise to the table to assist in energy optimization and on-going commissioning processes.

NFPA 99, 2018 Medical Gas Code Changes and Hospital Engineer's Review of 2012 Edition

Steve Bradshaw

Medical Gas Instructor, Evergreen Medical Services, Inc.

Steve Bradshaw is the president of Evergreen Medical Services, Inc., a 60 employee medical gas and environmental services company working for over 1000 medical facilities and contractors in the US. Steve has worked as a Medical Gas & Environmental Systems Consultant for 28 years and specializes in environmental monitoring and piped medical gas systems consulting, education, inspections, testing, repairs, and design. He has worked for hospitals while based in New York, NY, Pittsburgh, PA, and North Carolina. Steve holds a BS in Mechanical Engineering from North Carolina State University, and his credentials include: ASSE/NITC Certified Medical Gas Systems 6010 Installer, 6020 Inspector, 6030 Verifier, 6035 Oxygen Bulk Verifier, 6040 Medical Gas Maintenance, 6050 Instructor, MGPHO CMGV®, and is a current VP of MGPHO.


  • New 2018 Medical Gas Codes affecting projects and renovations
  • Review of 2012 MedGas Codes adopted by CMS and TJC
  • MedGas Maintenance Requirements

Jason Cates

ASSE Medical Gas Verifier

Bio Coming Soon.


  • New 2018 Medical Gas Codes affecting projects and renovations
  • Review of 2012 MedGas Codes adopted by CMS and TJC
  • MedGas Maintenance Requirements

Healthcare Facility Technician - An Awesome Career Path!

Mike Canales

HFL Program Director, Owensboro Community & Technical College (OCTC)

Mike Canales is a 32 year Healthcare Engineering Professional, who has worked as a Healthcare Facilities Director for 21 years. Currently serving as the program director for the Healthcare Facilities Leadership degree program at Owensboro Community and Technical College. Mike has been a long time ASHE member, earned his CHFM certification in 2003, and is a founding member and past president of the Virginia Society of Healthcare Engineers(VSHE). Mike has expertise in Clinical Engineering, Maintenance & Plant Operations, Security, Emergency Management, Project Management, Environmental Services, Telecommunications, Public Water Works, Leadership Development and Education. Mike is passionate about the professional development and advancement of healthcare facilities leaders from the entry level to the seasoned veteran. Mike holds a Masters in Personal Organizational Leadership from Western Kentucky University and a Bachelors of Science in Electronic Engineering Technology from DeVry University.


  • Understand challenges and opportunities for recruiting talent.
  • Examine a multi-step career pathway that is in place.
  • Gain understanding of relevance and importance of Certified Healthcare Facilities Certification (CHFT).

Generator/Emergency Power Education and Training

Anthony Wilson

Healthcare Generator Sales, HOLT CAT

Bio Coming Soon.


Service requirements and documentation needed to stay compliant.

A Proactive Approach to Life Safety Wins the Day!

Tim Proodian

Regional Healthcare Director, Specified Technologies

Tim has been in the healthcare industry for over 20 years working with large healthcare organizations in the Houston Medical Center, assisting with keeping their facilities operating efficiently and assisting with finding cost-saving measures to help the organization hit their financial targets. Currently, Tim is leading the Healthcare Initiative for STI Firestop in the southern states of the US.

His primary responsibility is to assist Healthcare Facilities work on keeping their smoke & fire barriers compliant. He helps by providing onsite training and certifications for engineers and contractors. Tim also works with the Architects and General Contractors in Healthcare providing AIA certification training and with a focus on Firestop Design in Healthcare.


  • Identify the issues associated with managing barriers
  • Explain the concept of a barrier protocol
  • The Power of A Standard Operating Practice
  • Provide the tools needed for success
  • Show how a proactive protocol saves time (Money)

FGI Impact

Mike Hatton

TAHFM Past President, 2015-2017

Bio Coming Soon.


Abstract Coming Soon.

Activation: Understanding the Importance of Staff Preparedness

Sara Foster

Clinical Transition Planner, Faithful+Gould, member of the SNC Lavalin Group

Sara has eight years of nursing experience, with four years in the Navy Nurse Corps, involving direct patient care as well as supervisory roles including Charge Nurse. Sara’s direct clinical background includes Obstetrics and Ambulatory Surgery, working primarily with Navy and Marine Corps MEDEVACs from Iraq and Afghanistan. Over the past four years, Sara has become intricately involved with clinical transitions for several activation and transition projects.


University of Texas Medical Branch opened its Clear Lake Campus on March 30th, 2019 after UTMB bought the Webster, TX Hospital that was operated under another owner. Although, UTMB has multiple campuses around the Southeast side of Houston, this type of Hospital opening was unique to the health system. The previous Hospital closed its doors in May of 2018 and sat vacant for many months before UTMB decided to take the building over and reopen its doors. By UTMB and Faithful+Gould working together to get the staff prepared, the staff was able to get trained on equipment, transitioned into their new spaces, and acclimated to the new building in just six short months. In this presentation, we will outline the Activation process taken by UTMB and F+G to get this hospital opened and ready for first patient day.

Ensuring TJC and Life Safety Code Compliance for Air Handler Refurbishment via NFPA 90A

Mike Bodón

President & CEO, AQUIS

Since 2008, Mike Bodón has served as President and CEO of AQUIS, the nationwide leaders in air handling unit (AHU) refurbishment and optimization. An alumnus of the College of Engineering at Rutgers University with a BS in Mechanical Engineering, Mike began his career with GE Plastics and later served as Director of Engineering for CHEP, a leading international supply chain management company. In early 2004, Mike and a colleague from GE Plastics were approached and asked to develop a fire code-compliant solution for the refurbishment of mechanical air handling units. Successful pioneering soon led to the formation of AQUIS, which has grown exponentially over the past 12 years largely through Mike’s leadership and vision, and whose customers include many of the nation’s top hospitals, universities, government organizations, and Fortune 500 companies. Mike is a native of New Jersey and has lived in Orlando with his wife and three children since 2000.


In this presentation, Mike Bodón, President & CEO of AQUIS, will discuss and educate attendees about the importance of NFPA 90A and why it’s the law, as well as outline common practices specific to air handling unit repair and maintenance that are not compliant with TJC or NFPA 101: Life Safety Code (of which NFPA 90A is a part). This is one learning outcome. Two other learning outcomes include:

  • NFPA data specific to hospitals, as well as our own first-hand knowledge and pictures evidencing fires originating from commercial HVAC equipment;
  • Provide attendees with educational resources specific to NFPA 90A and solutions, such as AQUIS, that fully comply with this standard - and why.

Active Threat Response

Radd Rotello

Community Services Police Officer, Frisco Police Department

Bio Coming Soon.

Sergeant Evan Mattei

Frisco Police Department

Bio Coming Soon.


In this training, we will discuss Active Threat and Active Shooter events along with a detailed look at signs of a potential attacker and steps you can take to enhance your safety and survivability.

Addressing Existing Hospital Critical Care Commissioning Challenges

Phillip Roth

Senior Commissioning Manager, QCxA, Sebesta/NV5

Phillip has focused on management for the technical commissioning and retro-commissioning of building MEP systems, resource allocation, and quality control, bringing together more than 35 years of industry experience. His background includes healthcare, municipal, research laboratory, commercial, and higher education projects. He has also supported MEP design development and monitoring-based commissioning. He is adept in analytical analyses of existing mechanical system and systems in the design stages and their components.


Hospitals face challenges to maintain Temperature, Humidity and Pressurization control in surgical suites and supportive areas. The impacts of the investigative process that enable compliance with Texas Administrative Code (TAC) standards can be problematic. Challenges faced:

  • Gathering sufficient data to support recommendations.
  • Maintaining normal operation of surgical suites and all associated spaces during investigation.
  • Hospital IT network security integrity.


  • Team with facilities staff to integrate the local knowledge base.
  • Coordinate with IT department to avoid security issues.
  • Develop a plan to mitigate daily operational impacts.
  • Customize the investigative process to identify issues.

To accomplish this Enalytics®, a fault detection and diagnosis system (FDD) was utilized, that allowed data to be extracted during normal operational conditions without compromising network security.

Facility’s Insight: How to Prepare for Survey 2.0

Lorrie Elizarraraz

Safety Officer, Texas Health Resources Frisco

Lorrie has over twenty-five years of safety experience with twenty of the years’ in the healthcare physical environment. She is working at Texas Health Resources Frisco as the Safety Officer. Most recently, Lorrie served as the Executive Director of Facilities Management.

Lorrie serves in the United States Air Force as a Senior Non-Commissioned Officer Traditional Reservist. With twenty-two years of military experience, she is currently serving as the Superintendent for an Aeromedical Squadron.

Lorrie serves as a member on the 2018-20 ASHE Annual Conference-Strategic Planning Committee and TAHFM Board President Elect 2021. She is a member of the National Fire Protection Association (NFPA®), American Society of Healthcare Engineers (ASHE), and Texas Association of Healthcare Facilities Management (TAHFM). She holds the professional designations of Certified Healthcare Safety Professional (CHSP), Certified Healthcare Emergency Preparedness Professional (CHEP), Certified Healthcare Facility Manager (CHFM) and Certified Health Care Physical Environment Worker.


  • Understand latest trends in standards and surveys that impact facility operations.
  • Learn tools and techniques to better prepare your organization for survey compliance.
  • Provide a safe physical environment though proper air pressure relationships.

Thank you to our 2020 Annual Conference Diamond & Platinum Sponsors

TAHFM is the state chapter representing American Society of Healthcare Engineering & Association for the Healthcare Environment
PO Box 1056 | Leander, TX 78646 | Phone: 512-220-4291 | Fax: 512-692-2651